The challenge
Feedback showed that the quality of onboarding varied. Information was scattered, practical tasks were delayed, and offboarding lacked a common structure.
The solution
COSL combined preboarding, onboarding and offboarding in planned runs. SMS, management tasks and a personal welcome made the follow-up less dependent on physical presence.
The result
More than 60 steps were automated. HR, managers and new hires gained a clearer process, with better preparation before the start date and more consistent follow-up.
Three things to take away
- Prepare new employees before they leave
- Gather responsibilities and tasks in one process
- Adapt the follow-up to a mobile workforce
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